Privacy Policy

This Privacy Policy is effective from April 8, 2025. This supersedes and replaces any prior Privacy Policy or agreements, whether oral or written, notified by the Company.

Welcome to GAFix.ai, a website launched by Neenopal Inc., a Delaware corporation with its principal place of business at 105 Lock Street, #219, Newark, New Jersey, United States of America 07103 (hereinafter referred to as “Company’’ or “us” or “we” or “our”). The Company is owner and operator of GAFix.ai, which can be accessed at https://www.gafix.ai/ (hereinafter collectively referred to as the “Website”), and we have formulated this Privacy Policy (hereinafter referred to as the “Policy”) in accordance with the General Data Protection Regulation, 2018. 

This Privacy Policy describes the Company’s policies and procedures on the collection, use, and disclosure of your information when you use the Website and tells you about your privacy rights. We are committed to safeguard the privacy of our users, visitors, and all other persons who use our Website (hereinafter referred to as “you”, “user” and “your” as the context may require).

By using the Website and voluntarily providing us with identifiable Personal Data, you are consenting to our use of it in accordance with this Policy and applicable laws. This Policy applies to the use of the Website, by providing the required information for signing in, and any other personal information you communicate on call or email or in person. This Policy does not apply to third-party websites/ applications that are connected via links to our website. If you do not agree with this Policy, please do not proceed further to use / access our website. 

This Policy is a part of our terms of use available at https://www.gafix.ai/terms-of-use (“Terms of Use”) and all capitalized terms under this Policy that have not been specifically defined herein shall have the meaning as ascribed to it under the Terms of Use. In the event, we collect your Personal Data and process it for any other purpose; we will treat it as per this Policy and relevant applicable laws. Unless otherwise defined in this Policy, the terms used in this Policy shall have the same meaning as in our Terms of Use. We may update this Policy from time to time. While we will always endeavour to notify you, you must periodically review the Policy for the latest information on our privacy practices.

1. Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1. “Account” means a unique account created for you in order to use our Website;
2. ‘‘Consent’’ of the user refers to the freely given, specific, informed, and unambiguous indication of the user’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
3. “Cookies” are small files that are placed on your device by a website, containing the details of your browsing history on that website among its many uses;
4. “Data Controller”, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which, alone or jointly with others, determines the purposes and means of the processing of Personal Data;
5. “Personal Data” means any information relating to the user, who can be identified, directly or indirectly, particularly referring to identifiers such as the name, an identification number, email, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the user, or any other information of similar nature;
6. ‘Third-party’ means a natural or legal person, public authority, agency or body other than the user, the Company and persons who under the direct authority of the Company, are authorised to process personal data;
7. “User” means any person(s), who visits, uses, deals with the Website.

2. Use and description of the Website

1. The Website is a wireframing tool. It offers pre-built templates to the users.  Additionally, the users can design a template according to their specifications and business requirements. In certain circumstances, the Company can make available the templates customised and created by users with the other users.  It offers a wide range of widgets, including graphs, KPI cards, tables, and many more to use and edit the wireframes. It allows users to structure their data in the form of wireframes by using various elements inside the Website like graphs, charts, tables, etc.
2. The ownership of the design, layout, structure, and elements of the templates vests solely with the Company. Templates are intended for personal or non-commercial use only and shall not be used for commercial purposes. To utilize our templates for commercial purposes, we recommend purchasing the pro-license.
3. The Company also provides development services as a cross-sell service within our Website, providing Users with the next step in building and implementing their wireframes. This service connects Users with Company developers who can assist in bringing their wireframes to life in tools such as Tableau or PowerBI. Users may submit their development requirements through the Website. The Company shall provide a fee quotation based on the requirements submitted by the User. The provision of this service and the interaction with the Company shall be governed by separate terms and conditions, which will be communicated to the User upon request for this service.
4. The aforementioned services shall be collectively referred to as “Services”.This Policy applies to the Personal Data provided by the User and any other data that the User provides for accessing or availing the Services, as specified in Clause 5, through the usage of our Website.

3. Information collected 

This Policy applies to the Personal Data provided by the User and any other data that the User provides for accessing or availing the Services, as specified in Clause 5, through the usage of our Website.

4. Consent

By using the Website, providing us with your Personal Data, or by making use of the features provided by the Website, you hereby provide your consent to the collection, storage, processing, disclosure, and transfer of your Personal Data in accordance with the provisions of this Privacy Policy.

You acknowledge that you are providing your Personal Data out of your free will directly to the Company. You have the option to not provide us with the Personal Data sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of consent is intimated to us in writing at admin@gafix.ai. Your withdrawal of consent shall not affect the processing of Personal Data that was done before your withdrawal of consent.

5. Personal Data

To enable you to use our website efficiently, we will use the Personal Data and any other information provided to us by you while accessing or availing the Services, to contact or identify you, such as your first name, last name, phone number, name of your organisation, your email address, occupation. If you communicate with us by email or phone, any information provided in such communication may be collected as personal information. The main reason we collect this personal information is to provide you a smooth, efficient, and customised experience while using our Website. The collection of Personal Data also enables the user to create an account and use the Website more efficiently by saving the templates / designs / projects created by you. You can change certain information that you provide through your account page on the Website.

6. Information received from third parties

1. We might obtain information about you from third parties, third-party data suppliers, and third-party information services. For instance, if you connect to or log in to the Services via a third party, the third party might give the Company information on how you use its service. This data could consist of, but not be limited to, the user ID linked to your account, an access token required to use that service, any details you’ve given the third party permission to share with us, and any details you’ve made public in relation to that service.
2. In order to obtain and combine this information with information that you give to us or other information that we gather when you use our Services, we could disclose your email address or other information. In order to give personalised offers and other services to you, such as serving pertinent offers to you by email, chatbots, phone, or personalised advertising, we use this information to better understand your profile and interests.
3. Prior to linking or connecting third-party websites or services to the Services or the Website, you should always review, and if required, modify, your privacy settings on those third-party websites and services. By changing your preferences on the third-party service, you can easily unlink your account from the Website. We will no longer get any information about you that was gathered in connection with that service if you unlink your third-party account.

7. Log file information

Each time you access the Services on the Website, your browser or mobile device automatically reports information from log files. Our servers automatically capture specific log file information when you use our services. These server logs may contain anonymous data about your web request, browser type, referring and exit pages and URLs, the number of clicks you make and your interactions with Website links, domain names, landing pages, the pages you view, and other similar data.

8. Content within your account

We receive the designs, photos, documents, videos, and metadata related to your content that you upload for use on the Website and that you produce within your account there.

9. Cookies

We use Cookies and similar tracking technologies to track the activity on our website. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some functions of our Website. Unless you have adjusted your browser setting to refuse Cookies, our Website may use Cookies.

10. Use of The Personal Data

The purpose of collecting the Personal Data is to provide the user and to allow them the access to the Website and provide the Services as defined in Clause 2 above. We may use the information provided by the user, including but not limited to, for the following purposes:

1. to identify and reach the user; 
2. to enable and facilitate the Services; 
3. to supervise, administer, and monitor the Services;
4. to resolve technical issues that might obstruct the user from using the Website; 
5. to provide the user with further information about our Services; 
6. to better understand the users’ needs and interests; 
7. to provide a personalized and customised experience to the users; 
8. to improve the Services offered to the current and future users by improving the functionality of the Website, including but not limited to, the content, design, structuring, etc; 
9. to detect and protect the Company against any error, fraud or other criminal activity; 
10. to make disclosures as may be required under applicable law; and
11. to allow us to better our approach in responding to user service requests.

We may share your Personal Data in the following situations:

1. With Service Providers: We may share your personal information with Service Providers to monitor and analyse the use of our website. 
2. With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us. 
3. With business partners: We may share your information with our business partners to offer you certain Websites, services or promotions. 
4. With Your consent: We may disclose your personal information for any other purpose with your consent.

11. Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

12. Storage and transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdictions where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

13. Disclosure of Personal Data

We will not sell or trade your Personal Information to third-parties without obtaining your consent for the same. This however does not apply to any storage or transfer to and from server/website hosting partners and other parties who assist us in operating the Website, conducting our business, or servicing you. We may also release your information only when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, visitor information that is not personally identifiable may be provided to other parties for marketing, advertising, or other uses.

14. Limitation of liability in relation to the user’s employer

In the event the user accesses or avails the Services through their employer’s or organisational email addresses, the user acknowledges and agrees that the Company may share your email, name and other information shared by the user. The Company shall not be liable in the event the user shares any information of his employer / organisation that is against the privacy policy and confidentiality obligations of the employer / organisation.

15. Disclaimer

1. We make no claims or guarantees, either stated or implied, regarding the accuracy, sufficiency, legality, reliability, availability, or completeness of the Content available on our Website.
2. We shall not be held accountable for any losses, damages, cost or other liabilities whatsoever arising with the use of the Website through any third party, connection failure, the introduction of any broadcast while operating the Website, error, any unauthorised virus, worm, or damaging component or issues in your system leading to possible damage or loss. 
3. We shall not be held liable for any exceptional, overall, indirect, direct or significant damages that may have risen from the use or inability to use the Website. 
4. Each account is intended for use by a single User only. Sharing of accounts is expressly prohibited. Each User must have their own unique account. If we detect or reasonably suspects that an account is being accessed by multiple individuals, we reserve the right to:
   
   1. Suspend or terminate the account in question without notice.
   2. Take appropriate action to recover any losses or damages incurred due to non-compliance with these terms.

16. Security and confidentiality

We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorised access, use, and disclosure. At the time of collecting, maintaining, accessing, using or disclosing your Personal Information we shall do so by using systems and processes consistent with industry standards in information privacy and security.

In spite of the security measures undertaken by us, we strongly discourage you from posting your Personal Information in forums, comments or any other publicly accessible places on our Website. It is the responsibility of the user to protect the privacy and security of their email account and phone numbers so that it is not accessed by third parties.

We undertake to protect your information with utmost confidentiality. If you access the Website through a third-party platform you agree to indemnify us against any data breaches that may occur due to any acts of commission or omission from the third-party platform.

17. Legal Basis for Processing Personal Data

We may process your Personal Data under the following conditions: 

1. Consent: You have given your consent for processing Personal Data for one or more specific purposes. 
2. Vital interests: Processing Personal Data is necessary in order to protect your vital interests. 
3. Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company. In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to access the Website.

18. User’s rights (For users within the EU)

The Company undertakes to respect the confidentiality of your Personal Data and to guarantee that you can exercise your rights. You have the following rights under this Privacy Policy, and by law if you are within the EU, to:

1. Request access to your Personal Data. The right to access, update or delete the information we have of you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. This also enables you to receive a copy of the Personal Data we hold about you. 
2. Request correction of the Personal Data that we hold about you. You have the right to have any incomplete or inaccurate information we hold about you corrected. 
3. Object to processing of your Personal Data. This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to our processing of your Personal Data on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes. 
4. Request erasure of your Personal Data. You have the right to ask us to delete or remove Personal Data when there is no good reason for us to continue processing it. 
5. Request the transfer of your Personal Data. We will provide to you, or to a third-party that you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use. 
6. Withdraw your consent. You have the right to withdraw your consent on using your Personal Data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the Website.

You may exercise your rights of access, rectification, cancellation and opposition by contacting us.

19. Children’s privacy

We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers. We rely on consent as a legal basis for processing personal information, hence, we may require the parent's consent before we collect and use that information.

20. Links

The Website may contain certain links to other third-party sides and it is not necessarily under our control. These third-party sites may collect data or solicit Personal Data from the users, for which we are not responsible or liable. We are also not responsible for the privacy practices of such third-party sites. We encourage you to read the privacy policies of that website before accessing / visiting it. If you decide to visit a third-party website linked to our website, you do this entirely at your own risk. We will not be responsible for the use of any Personal Data that our user voluntarily discloses on any other website / platform.

21. Changes to Policy

We reserve the right to change or remove any part of the Policy without notice or liability to any third party. We are in no way obligated to inform or give notice when there is a change in the Policy. However, reasonable effort to intimate our users will be taken from our side. If the user wishes to discontinue using our website, then they can deactivate their account from the Website directly. Unless stated otherwise, our current Policy applies to all information about the user and their account. A continued usage of the Website after a notice of change has been sent to you or published on the Website shall constitute your consent to the changed terms.

22. Grievance Redressal

To address any grievances of the user, we have set up a Redressal Forum. We further assure you a time bound response within 7 days.  The name and contact details of the Grievance Officer are provided below: 

Name: Pavel Gupta

Designation: Co-Founder and Director

Email: admin@gafix.ai

23. Jurisdiction

Any dispute between the user and us in relation to this Policy shall be brought and maintained exclusively in the competent courts of New Jersey.

24. Data Protection Officer

Our data protection officer is responsible for overseeing what we do with your information and for monitoring our compliance with the relevant data protection laws. If you have any concerns regarding the use of your personal information, then you can contact our data protection officer at admin@gafix.ai.